At Elite Golf Shop, we’re committed to helping serious golfers and club makers worldwide get premium components with reliable delivery. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Products & Customization

What types of golf components do you specialize in?
We focus on performance-grade components for golfers who demand precision:
  • Driver, fairway wood, iron, and wedge heads
  • Graphite and steel shafts
  • Golf Pride grips and grip kits
  • Complete clubmaking kits
  • Specialty accessories and headcovers
Are your components suitable for professional club makers?
Absolutely. Our tour-level components are used by professional club makers worldwide. Many appreciate our:
  • Precision-milled clubheads
  • Consistent shaft specifications
  • Authentic Golf Pride grip selections
  • Complete driver kits (head + shaft + grip)
Do you offer complete club sets or just components?
We specialize in individual components for custom builds, repairs, and upgrades. However, our Golf Clubmaking Kits provide everything needed to assemble complete clubs.

Ordering & Accounts

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I create an account to track my orders?
Currently, we process orders as guests but provide real-time tracking numbers for every shipment. Simply save your order confirmation email to reference tracking information.
How can I get help choosing the right components?
Our golf equipment specialists are available at [email protected] to recommend products based on your skill level, swing characteristics, and performance goals.

Shipping & Delivery

Where do you ship to?
We ship globally except certain Asian and remote regions. Our distribution network covers:
  • North America
  • Europe
  • Most international markets

Contact us if you’re unsure about delivery to your location.

What are my shipping options?

Standard Shipping ($12.95): 10-15 business days via DHL/FedEx (fastest option with full tracking)

Free Shipping: 15-25 business days via EMS for orders over $50

All orders are processed within 1-2 business days by our Washington-based team.

Are there any shipping restrictions?
Some grip kits containing solvents may have regional restrictions. International customers should note:
  • Customs fees may apply (recipient’s responsibility)
  • All shipments include proper commercial invoices
  • Delivery estimates exclude customs processing time

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date:
  • Pre-paid return labels provided for defective items
  • Full refunds on unused components in original packaging
  • Contact us at [email protected] to initiate returns
Can I exchange a component for a different model?
Yes, we accommodate exchanges within the 15-day window. You’ll be responsible for return shipping unless the item is defective. Contact our team to arrange an exchange.
What if my clubhead arrives damaged?
We take extreme care in packaging all components, but if damage occurs:
  1. Take photos of the damaged item and packaging
  2. Email them to [email protected] within 3 days of delivery
  3. We’ll send a replacement immediately at no cost

Still Have Questions?

Our Washington-based team is ready to assist serious golfers and club makers with any additional questions. Email us at [email protected] for personalized support regarding components, shipping to your location, or custom builds.

Ready to build your perfect club? Browse our premium components today.