Returns & Exchanges

At Elite Golf Shop, we take as much care with your satisfaction as we do with crafting our premium golf components. This policy outlines our professional-grade return and exchange process for serious golfers and club makers worldwide.

Our Return Commitment

We stand behind every driver head, shaft, and grip kit we sell. If any component doesn’t meet your exacting standards, we’ll make it right – just as we would for a tour professional’s equipment.

Eligibility Requirements

• Timeframe: 15 days from delivery date
• Condition: Unused, in original packaging with all tags and protective films intact
• Documentation: Original invoice or order number required

Step-by-Step Return Process

1. Initiate Your Return

Email our specialists at [email protected] with:

• Your order number
• Product details (e.g., “Graphite Golf Shaft – Stiff Flex”)
• Reason for return
• Whether you prefer exchange or refund

2. Receive Authorization

Within 24 business hours, our clubmaking specialists will:

• Verify eligibility
• Provide return shipping instructions
• Issue a Return Merchandise Authorization (RMA) number

3. Package Your Return

Securely repackage the item(s) using the original packaging whenever possible. Include:

• Completed return form (we’ll email this with your RMA)
• All original components and documentation
• RMA number clearly visible on the exterior

4. Ship Your Return

Send to our precision inspection facility:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Inspection & Processing

Our quality control team will:

• Inspect returned items within 3 business days of receipt
• Process approved returns immediately
• Contact you if any issues arise

Refund Timeline & Methods

Note: International refunds may take additional time depending on your financial institution.

Exchange Process

For exchanges (e.g., different flex shaft or grip size):

1. Follow the standard return process above
2. Clearly specify your desired replacement item
3. We’ll ship the new item once we receive your return
4. You’ll be responsible for any price differences

Return Request Template

Use this template to expedite your return request:

International Returns

For customers outside the U.S.:

• Mark the package as “RETURNED GOODS” to avoid customs fees
• We cannot refund original shipping costs for international orders
• Return shipping times vary by location (typically 2-4 weeks)

Damaged or Incorrect Items

If you receive:

• Damaged components (e.g., cracked clubheads or bent shafts)
• Incorrect items (e.g., wrong flex or grip type)

Contact us immediately at [email protected] with photos of the issue. We’ll arrange expedited replacement at no cost to you.

Our team of golf equipment specialists is available to assist with any return questions – just as we help professionals select their perfect components. Email [email protected] for personalized assistance.